For safety reasons, Pien Tze Huang or Pien Tze Huang Capsule that is purchased under this website can be exchanged or returned only if the package is sealed and with propoer receipt within 7 days.
We recommend new users to purchase a smaller number of order for their initial attempt.
We are not responsible for the products that is purchased from chain store or pharmancy.
Our aim is to provide safe and high quality for all customers, thank you very much for your corporation.
We try to ensure that all product send to you is in perfect condition. But by any chance if you happened to receive a faulty or a wrong product, please contact us within 7 days after you received the product. We will promptly exchange another product for you. (We will pay for the return shipping fee.) Please note: Failing to contact us within 7 days period, we will not be able to do an exchange.
In case of absences at the time of delivery, the package will be stored at your local post office. The package will only be kept for a number of days before it is ship back to us if it passes it’s storing period. If the package is return to us due to the above reason, we will be able to refund. And further shipping fee is required by the customers if a re-shipping is requested. Please make sure to collect the item asap if it is being kept at your local post office.
If you require a refund or have questions about our refund and exchange policy,
please contact us.
Tel: (852) 2858.9978